Return & Exchange Policy

πŸ” Return & Exchange Policy

Beauty Address

Beauty Address is committed to customer satisfaction and providing safe, high-quality products. For health and safety reasons, and in accordance with consumer protection laws in the State of Kuwait, the following Return & Exchange Policy applies:

βœ… Eligible Cases for Return or Exchange

  • The product arrived damaged or has a manufacturing defect.

  • The product received is different from what was ordered.

❌ Non-Eligible Cases

  • Opened, used, or tampered products.

  • Products damaged due to misuse or improper storage by the customer.

  • Orders for which the issue was not reported within the specified timeframe.

⏱️ Reporting Timeframe

Any issue must be reported within 24 hours of receiving the order, along with clear photos showing the defect or damage.

πŸ”„ Return & Exchange Process

After reviewing the request and approval by Beauty Address management, one of the following actions will be taken:

  • Replacement of the product with the same item in good condition, or

  • Refund of the paid amount using the same payment method (if applicable).

🚚 Shipping Fees

  • If the error is on our side (damaged product / incorrect item), Beauty Address will cover the shipping fees.

  • Otherwise, the customer will bear any additional shipping fees (if applicable).

❌ Cancellation After Shipment

Orders cannot be cancelled after shipment except in accordance with the conditions stated above.

πŸ“© Contact

For return or exchange requests, please contact us within 24 hours via:
πŸ“§ Email: info@beautyaddress.com (update if different)
πŸ“ž WhatsApp / Phone: [Contact Number]

πŸ” Privacy Policy

Beauty Address

Beauty Address respects your privacy and is committed to protecting all personal data collected through the website in accordance with the applicable laws in the State of Kuwait.

πŸ—‚οΈ Data We Collect

We may collect the following information when you use the website or place an order:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Order details

  • IP address and technical information to improve user experience

🎯 Use of Data

Your data is used only for the following purposes:

  • Processing orders and managing delivery

  • Contacting you regarding orders or offers (with your consent)

  • Improving service quality and user experience

  • Complying with legal requirements

πŸ”’ Data Protection

We implement appropriate technical and administrative measures to protect your data from unauthorized access, alteration, or disclosure.

🀝 Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.
Some data may be shared with shipping companies or payment gateways solely for order fulfillment purposes.

πŸͺ Cookies

The website may use cookies to enhance browsing experience and analyze performance. You can disable cookies at any time through your browser settings.

🧾 Your Rights

You have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data (as permitted by law).

  • Unsubscribe from marketing messages at any time.

πŸ”„ Changes to the Privacy Policy

Beauty Address reserves the right to update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the changes.

βš–οΈ Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait, and any disputes shall be subject to the jurisdiction of the courts of Kuwait.

πŸ“© Contact Us

For privacy-related inquiries:
πŸ“§ Email: info@beautyaddress.com